Monitor Skype Usage for Your Business

The Pros and Cons of Skype for Business

Skype gives small businesses the market advantage against larger competitors by lowering operating costs and increasing productivity with voice calls, instant conference calling, group chat, file-transfer, free toll-free calling and Skype Toolbars, which lets callers make one-click calls to phone numbers directly from Outlook and Internet Explorer.

Though Skype offers your business many advantages, it comes with a potential risk of data leak. Instant messages and voice messages through Skype can be responsible for data leak. Whether this happens by mistake or through intended actions or negligence, it needs to be avoided at all cost since it can damage your business in a number of different ways.

To prevent data leakage via Skype, there are software solutions designed to help solve this problem and protect your business. These solutions will help to prevent the risk of disloyal employees giving away confidential company information and it also helps prevent information getting into the wrong hands due to negligence.

Monitor Skype IMs and Transferred Files with SurveilStar

SurveilStar is a complete solution to secure your business private or vital data. It can monitor Skype instant messages and transferred files, thus to prevent important data leakage. Besides monitoring Skype, SurveilStar also supports monitoring MSN, ICQ, YAHOO, TM, QQ, UC, POPO, RTX, LSC, ALI, FETION, and Gtalk.

Please read related guide: How to monitor IM chats?

Record Skype Calls with the Third Party Programs

The possibility to record Skype calls is not among the features currently provided by the popular VoIP software. However, there are many third-party products (sometimes also available as “add-ons” on the official Skype site) that easily integrate with Skype and let you not only record calls, but also chats, voicemails and sometimes video calls.

Here’s a list of tools that can record Skype calls:

PowerGramo Logo

PowerGramo is a program that allows you to record and replay any Skype call easily and simply. You can record incoming calls, outgoing calls or both, save your recorded calls securely and share them with friends. You can export the recording as either .wav or Ogg file. As a registered Pro Edition customer, you are entitled to record multiple call people conferences and also record local and partner’s voice into two separate tracks. The basic version is free, while the single Pro Account License costs $24.95.

PrettyMay Logo

PrettyMay is an add-on for Skype that allows you to record and replay any call in a very easy way. You can save your chats in MP3 audio format and also listen to the same background music with friends while conversating with them. PrettyMay also enables you to share your recordings with your friends. In addition, you can set PrettyMay to answer calls and chats for you when you are away or you don’t want to be disturbed. PrettyMay requires download and it is compatible with Windows 2000, Windows XP and Windows Server 2003. Free to use.

KishKish SAM Logo

KishKish SAM can record all your Skype conversations for your business needs or for later reference. One funny things is that you can check the stress level in the voice of the caller in these recorded conversation and detect lies (but only with the authorization of the caller). In addition, KishKish SAM will pick up calls in case you are away from your PC, play a greeting message and the classic “beep”, so the calling party will leave a voice recorded message. Free to use.