Email Monitoring: Don’t Let Your Digital Archive Gather Digital Dust

Email MonitoringEmail monitoring can reveal a treasure-trove of information about how your email system is actually being used. Not how much RAM or storage space is being used, or how many spam messages are blocked each day, but how your employees are actually using email to perform their jobs. With email monitoring, the amount of intelligence that is available to you in aggregate is overwhelming, and can help you to learn more about your company, identify waste, improve efficiencies, and get a better handle on both compliance and customer service.

Email monitoring enables you to mine your email for patterns that will reveal very useful information about just how communications flow within your company and amongst partners, vendors, and customers. Seeing who is mailing who can show you who the strong communicators are, as well as who spends too much time emailing instead of “doing”. It can identify the needy folks who require a little more attention than others, and in the event of an unplanned turnover, can help to quickly identify who the key contacts were for a user who is no longer there.

Email is becoming the most important tool most users have for communications, and it’s very common to hear a voicemail greeting state that the fastest way to get a response is to hang up and email the person instead of leaving a voicemail. Email monitoring can let you see response times between receiving and responding to emails, and is a great way to determine whether or not SLAs are being met, and if customers are getting answers or being ignored.

And when it comes to customers, nothing is worse than an unanswered email. Remember that sales rep who worked for you six months ago, or the territory manager on vacation? What happens when a customer finally decides they are interested in making a purchase? Emails that go to inactive accounts lead to lost sales. Email monitoring can show you which old accounts are still getting email messages so you can set up forwarders and never lose another deal because no one responded to the customer’s email.

One thing most email systems will never have enough of is storage. Email monitoring helps you check for the hoarders, the ones who email non-business related files back and forth, and the people who use email like FTP. This will enable you to get a handle on your storage before you have to send out that urgent request asking everyone to purge their deleted items to free up space.

Compliance is another critical issue for many companies today, and email monitoring is a great tool to assist with this. Whether that is compliance with internal policies, proper business communications, or regulatory needs, being able to identify emails with inappropriate language, messages that are being forwarded or BCC-d to personal accounts, or communications with potential competitors is vital to protect the company’s interests and ensure that no customer is offended by unprofessional language, and no proprietary information is being emailed offsite.

Administrators spend significant time looking at their servers’ performance, their log files, and their resources, while ignoring the way users are actually using the systems. Email monitoring is a great way to get a handle on what is happening from a usage perspective which can help you identify trends, patterns, and problems, and get a better understanding of the whole system, from the server to the client. So dust off that horde of useful data and see what’s going on inside with email monitoring.


SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://www.gfi.com/blog/email-monitoring/

Big bill revealed for Saanich spying software

Saanich The installation and use of employee monitoring software at Saanich municipal hall could cost the municipality at least $30,000 in 2015, thanks to licensing and maintenance agreements that were confirmed before B.C.’s privacy commissioner launched an investigation into the District’s practices earlier this year.

Emails released Monday through a freedom of information request show Saanich’s Information Technology department underwent training on Nov. 24, 2014 and installed Spector 360 – which is capable of capturing keystrokes as well as continuous screen images of employee activity – on an unknown number of computers at a cost of $1,992.

Two invoices dated Jan. 14, 2015 reveal Saanich was given the option of paying another $29,250 for further licencing and one year of maintenance, or $43,992 for licencing and three years of maintenance by SpectorSoft Corporation, which sells Spector 360. The software had been monitoring activity on several municipal computers until Jan. 20, when the B.C. Privacy Commissioner Elizabeth Denham launched an investigation into its use.

The FOI response also reveals Laura Ciarniello, Saanich’s director of corporate services, sent an email on Dec. 2 to IT manager Forrest Kvemshagen approving the software installation. Mayor Richard Atwell and council were sworn in on Dec. 1.

“I approve of this program and the machines that it has been installed on,” Ciarniello wrote in the email to Kvemshagen. “I have spoken with the Directors and Paul about this and I left it with (former CAO) Paul (Murray) to discuss with [redacted] and [redacted] or not.”

Murray was on vacation leave on Dec. 2 and left the municipality on Dec. 16 with a $468,000 payout. Ciarniello was on vacation Monday and was unavailable for comment.

Mayor Richard Atwell went public about his concerns over the “spyware” on Jan. 12 and said Spector 360 had been installed on his computer and several other computers without his knowledge or consent.

Atwell told the News on Monday that he will wait for the privacy commissioner’s report before commenting on the FOI revelations.

“I will be more than happy to comment when the OIPC releases its findings,” Atwell said.

Interim CAO Andy Laidlaw said the District provided all necessary information to Denham on its use of Spector 360 and will wait to respond to the recommendations in her report.


Recommend

SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://www.saanichnews.com/

Report: Netflix and YouTube Account for Half of Internet’s Traffic

Netflix and YouTube dominate over half of downstream Internet traffic in North America, according to a new report released by Canadian Internet monitoring firm Sandvine.

Traffic Source

Downstream traffic is data that goes from a source to a computer, and Netflix’s share of that is 31.6%. YouTube comes in second at about 18.7%, up 9% from the first half of this year.

The increased dominance of streaming services has also lessened the impact of peer-to-peer traffic and video piracy. BitTorrent accounts for around 4% of North American downstream Internet traffic, compared with 31% five years ago.

Statista‘s chart, which uses data from Sandvine’s Global Internet Phenomena Report, shows which shares of U.S. downstream web traffic can be attributed to different properties.

The mobile numbers from Sandvine’s report tell a bit of a different story. YouTube controls the largest portion of data, at nearly 17.7%. Facebook follows in a close second, about 2% behind.


Recommend

SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://mashable.com/

11 free tools to protect your online activity from surveillance

Privacy Key

The documentary Citizenfour, which debuted to a limited release on Friday, offers the closest look yet at Edward Snowden, the whistleblower who exposed the National Security Agency spying scandal. In the film, Snowden and the journalists he works with go to great lengths to shield their correspondence from unwanted eyes.

Though Laura Poitras’ film explores a very extreme circumstance — a massive leak of top-secret information to the press — it’s as good a reminder as any that we live in a time of widespread government surveillance, and you can’t be sure who’s intruding on or monitoring your Internet activity and communications.

You might want more privacy online for any number of reasons — you could be a journalist reporting on a sensitive topic, like Poitras and Glenn Greenwald, or you might just want more peace of mind in light of the NSA revelations. To better protect yourself, here are 11 tools (presented in no particular order) to help you encrypt data, block intrusive trackers or remain altogether anonymous on the web. Note that this is by no means an exhaustive list of what’s out there, and no security measure is 100% effective. All of the tools listed here are free.

1. Tor Project

Tor is a free software program that allows people to use web connections anonymously. Widely considered to be one of the best privacy tools on the web, Tor can be downloaded as a software package, and there’s a Tor-enabled browser available. It’s difficult to track information that passes through Tor — so much so that Russian President Vladimir Putin has put up a $110,000 reward for anyone who can crack its secrets.

Where to get it: Direct download

2. The Guardian Project

The Guardian Project creates open-source apps to help people communicate privately. All of the group’s software is downloadable for free for Android smartphones. For secure web browsing, there’s a privacy-friendly browser called Orweb that works with a Tor-enabled proxy called Orbot for mobile. There’s also a private messaging service called ChatSecure, an app for private phone calls and a pixel-destroying camera tool to blur faces in photos. This project is almost worth a list all its own.

Where to get them: Google Play, Amazon or direct download

3. DuckDuckGo

Duckduckgo

IMAGE: DUCKDUCKGO

DuckDuckGo is a search engine that doesn’t track or share any of your information. If you’re looking for better privacy, use this over Google.

Where to use it: Duckduckgo.com

4. HTTPS Everywhere

When you’re browsing the web, you’ll notice that URLs typically have the “http://” prefix, if not the more secure version: “https://” (HTTP Secure). The HTTPS Everywhere browser plugin works with Chrome, Firefox and Opera, and it attempts to automatically switch any HTTP web address over to HTTPS, which encrypts communication between you and the server to protect against eavesdropping or impostors.

Where to get it: Google Play or direct download

5. Ghostery

Ghostery allows you to keep tabs on companies that track your visits to websites. With this browser extension, you can block companies from collecting your browsing data. Ghostery has a popup option that displays a message each time you visit a site with a list of who’s tracking you.

When I visited Amazon.com, for example, Ghostery showed me I was being tracked by these entities:

Amazon Associates

Where to get it: Direct download

6. Privacy Badger

Privacy Badger is a browser extension that can block third-party advertisers, but it has a moral compass. If Privacy Badger suspects a tracker is overstepping its bounds by tracking what you’re doing without your permission, the extension stops the advertiser in its tracks. It’s all based on the principle of user consent: If the advertiser breaks the rules, Privacy Badger cuts the cord.

Where to get it: Direct download

7. GPG

You may have heard of PGP (Pretty Good Privacy), an encryption program developed in the early ’90s to make email conversations more secure. It’s a bit outdated, though. The better option is GPG. The GNU Privacy Guard system allows you to encrypt and sign your data. Each party has a pair of “keys,” one public and one private. The sender, in this case, sends the email to the receiver’s public key, but this encrypted message can only be deciphered if the receiver enters his or her private key (that is known only to them) upon reception of the communication.

Where to get it for Windows: Direct download

Where to get it for Mac: Direct download

8. Cryptocat

Cryptocat is an encrypted chatting service that can be added as a browser extension or downloaded as an app for Mac systems. It is one of the more popular encryption tools available, often used by journalists and human rights advocates. Put simply, only the sender and receiver can see the actual content of the message. When messages are traveling through Cryptocat, they’re unreadable. As a bonus, the application supports file-sharing.

Where to get it: Direct download

9. Wickr

Mashable previously described Wickr as “Snapchat for grownups,” and that’s a good way to put it. Wickr sends photos, video and file attachments that will eventually be deleted, but unlike Snapchat, Wickr encrypts messages. Not even Wickr itself is supposed to know what’s in the messages you send. What you send can last anywhere from a few seconds to several days.

Where to get it: Google Play and the App Store

10. Signal

For phone calls on iPhones, there’s an app called Signal, and it’s probably the best iOS app available for phone call encryption. Open Whisper Systems, the developer behind Signal, has an Android equivalent called RedPhone that provides end-to-end encryption. Eventually, RedPhone will be rolled into Signal to unify the platform, but the apps are already compatible with each other. Snowden himself has praised Open Whisper Systems for their easy-to-use encryption apps.

Where to get Signal: App Store

Where to get RedPhone: Google Play

11. Surveillance Self-Defense Guide

For those of you who are very serious about ramping up your privacy online, the Electronic Frontier Foundation, a nonprofit group that advocates for civil rights as they pertain to modern technology, has published an extensive index of security tips and explainers for all sorts of Internet users, be they beginners or experts. It’s a good place to tread a bit deeper into protecting yourself from unwanted surveillance.


Recommend

SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://mashable.com/

Free Computer Monitoring Program Might Carry Risks

A national nonprofit focusing on digital privacy rights has raised questions about computer software distributed to families by the Pinellas County Sheriff’s Office.

ComputerCOP, a program designed to monitor children’s Internet use, has claimed endorsements that are questionable at best, according to the Electronic Frontier Foundation. Among them: the U.S. Treasury.

“This is all false accusations,” said Stephen DelGiorno, ComputerCOP president.

Marketing materials obtained by the EFF show ComputerCOP also claimed endorsements from the American Civil Liberties Union and the National Center for Missing & Exploited Children.

An ACLU spokesman told the Tampa Bay Times that the nonprofit never endorsed ComputerCOP. DelGiorno explained that in a 2004 newspaper article about the software, an ACLU spokesperson said the organization encouraged parents to monitor their children online.

A spokeswoman with the missing children center said the agency had an agreement with ComputerCOP in 1998, but it expired years ago.

The marketing materials also include a letter from the U.S. Treasury to a sheriff’s department granting permission to use forfeiture funds to buy ComputerCOP. A letter by DelGiorno stated that the product was “approved” by the Treasury, which has listed ComputerCOP on its fraud alert Web page.

DelGiorno said he contacted the Treasury to have the alert removed. He sent a Times reporter a copy of what he said were ComputerCOP’s current marketing materials, which did not include any of the endorsements. It was unclear when they were removed.

Pinellas Sheriff Bob Gual­tieri said the U.S. Treasury does not evaluate products purchased with forfeiture funds. “That’s misleading,” he said of ComputerCOP, “and they shouldn’t be doing that.”

According to the EFF, ComputerCOP has been sold to about 250 agencies nationwide in the past decade. Among them are several in Florida, including the Hillsborough County Sheriff’s Office, which stopped distributing the program last year after encountering “virus-related issues,” a spokeswoman said.

Gualtieri said he based his decision to purchase ComputerCOP on referrals from other agencies and did not know at the time about the endorsements.

The EFF report, released in October, also claims that one of the software’s features can make it easier for hackers to access personal informa­tion.

“This is a major issue and we verified it many times over,” said Dave Maass, the EFF researcher who completed the report.

DelGiorno said the EFF’s claims are not true, but some agencies have notified parents about the potential privacy concerns.

The Pinellas Sheriff’s Office vetted the nonprofit’s report and agreed the hacking concerns had “some merit,” Gualtieri said.

After buying 5,000 copies for $26,500, the Sheriff’s Office began distributing the software for free last month with a letter explaining the possible risks.

Roughly 1,000 copies have been picked upm and the sheriff said he has received only positive feedback.

“We let people know in full disclosure what the potential issue was,” Gualtieri said.


Recommend

SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://www.theledger.com/