Email Monitoring: Don’t Let Your Digital Archive Gather Digital Dust

Email MonitoringEmail monitoring can reveal a treasure-trove of information about how your email system is actually being used. Not how much RAM or storage space is being used, or how many spam messages are blocked each day, but how your employees are actually using email to perform their jobs. With email monitoring, the amount of intelligence that is available to you in aggregate is overwhelming, and can help you to learn more about your company, identify waste, improve efficiencies, and get a better handle on both compliance and customer service.

Email monitoring enables you to mine your email for patterns that will reveal very useful information about just how communications flow within your company and amongst partners, vendors, and customers. Seeing who is mailing who can show you who the strong communicators are, as well as who spends too much time emailing instead of “doing”. It can identify the needy folks who require a little more attention than others, and in the event of an unplanned turnover, can help to quickly identify who the key contacts were for a user who is no longer there.

Email is becoming the most important tool most users have for communications, and it’s very common to hear a voicemail greeting state that the fastest way to get a response is to hang up and email the person instead of leaving a voicemail. Email monitoring can let you see response times between receiving and responding to emails, and is a great way to determine whether or not SLAs are being met, and if customers are getting answers or being ignored.

And when it comes to customers, nothing is worse than an unanswered email. Remember that sales rep who worked for you six months ago, or the territory manager on vacation? What happens when a customer finally decides they are interested in making a purchase? Emails that go to inactive accounts lead to lost sales. Email monitoring can show you which old accounts are still getting email messages so you can set up forwarders and never lose another deal because no one responded to the customer’s email.

One thing most email systems will never have enough of is storage. Email monitoring helps you check for the hoarders, the ones who email non-business related files back and forth, and the people who use email like FTP. This will enable you to get a handle on your storage before you have to send out that urgent request asking everyone to purge their deleted items to free up space.

Compliance is another critical issue for many companies today, and email monitoring is a great tool to assist with this. Whether that is compliance with internal policies, proper business communications, or regulatory needs, being able to identify emails with inappropriate language, messages that are being forwarded or BCC-d to personal accounts, or communications with potential competitors is vital to protect the company’s interests and ensure that no customer is offended by unprofessional language, and no proprietary information is being emailed offsite.

Administrators spend significant time looking at their servers’ performance, their log files, and their resources, while ignoring the way users are actually using the systems. Email monitoring is a great way to get a handle on what is happening from a usage perspective which can help you identify trends, patterns, and problems, and get a better understanding of the whole system, from the server to the client. So dust off that horde of useful data and see what’s going on inside with email monitoring.


SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://www.gfi.com/blog/email-monitoring/

The Employee Computer Monitoring Law

As an employer, you should read the employee monitoring law below if you want to understand the legalities of employee monitoring. In short, it says that you, the employer, can monitor your employees’ actions on your computers. Employers should have an Acceptable Use Policy (AUP) in place that is made known to all their employees and they should be made aware that their computers and Internet activity are being monitored. Basically the law states that you can do whatever you want because the computers and the work done on them is your property.

The following article appeared in the journal “Computer Law & Security Report”, Vol 19 No 5

Employee Monitoring – Private Rights and Public Policy

The Information Commissioner published the final code of practice for the use of personal data obtained by employers as a result of monitoring at work (the “Code”) on 11 June 2003. This article reviews the Code and compares it to the earlier drafts published by the Data Protection Commissioner in October 2000 (the “DPC Draft Code”) and the Information Commissioner in July 2002 (the “IC Draft Code”). The comparison will examine how in the field of data protection public policy resolves the common tensions between upholding private rights and supporting commercial interests.

The Code

The Code recognizes that employers have a primary obligation to comply with the Data Protection Act 1998 (the “1998 Act”). It is implied in the opening remarks at Section 2 of the Code that the purpose of the 1998 Act is to protect the fundamental rights and freedoms of employees, notably their rights to privacy. Monitoring systems must, therefore, respect these fundamental rights and freedoms as well as contribute to economic and social progress, trade expansion and the well being of individuals.

The Code, given that it is part of a wider code of practice for employment practices, addresses head on the competing interests that lie behind data processing. The Code notes that balancing these interests is made more difficult by the fact that “it is not always easy to draw a distinction between work-place and private information”.

The Code distinguishes between two types of monitoring. “Systematic monitoring” is the routine monitoring of all or a particular group of employees and “occasional monitoring” is monitoring as a short-term measure to respond to a particular need. As systematic monitoring is likely to be the most problematic, this is the type of monitoring which the Code principally addresses. To emphasize the point that the Code is more relevant to larger employers, the new Information Commissioner, Richard Thomas, insisted that a short guidance note addressed to small businesses be published at the same time as the Code.

The key to compliant monitoring under the Code is the implementation of an impact assessments procedure. The procedure outlined in the Code should be familiar to any employer used to assessing risk, for instance to comply with its obligations under the Health and Safety at Work etc. Act 1974. Unlike health and safety law, there is no legal requirement for employers to document formally any assessments that are made. However, as these assessments would indicate that the employer was following the Code, they would be influential should the employer find itself on the receiving end of an Information

Commissioner’s investigation. It should be noted that the first step in the Information Commissioner’s audit procedure when investigating a data controller, after any preparatory meeting or visit, is to review relevant documentation. The Code sets out the requirements for impact assessments. They should identify the purpose of the proposed monitoring and its expected benefits as well as identify the adverse impact of the monitoring, the alternatives considered and other monitoring obligations to enable the employer to set out a conclusive justification for the monitoring.

The proportionality and lawfulness of any monitoring is therefore determined by the employer’s judgment of the benefits of any monitoring against the adverse impact of that monitoring. The Code sets out factors that should be considered when assessing adverse impacts, which include consideration of the level of intrusion into the private lives of the employees via interference with their private e-mails, telephone calls or other correspondence. In considering alternatives to monitoring, the Code recommends use of targeted or automated monitoring to reduce intrusion to employees in the workplace. The Code calls for employers to come to “a conscious decision as to whether the current or proposed method of monitoring is justified”. This can only be achieved after a proper examination of the adverse impact of any monitoring and consideration of all alternatives to it.

The Code includes a number of good practice recommendations, which are set out in section 3 of the Code and are explained in further detail in separate Supporting Guidance (the “Guidance”). These include the Information Commissioner’s “Core Principles” for monitoring, which are”

It will usually be intrusive to monitor your workers.

Workers have legitimate expectations that they can keep their personal lives private and that they are also entitled to a degree of privacy in the work environment.

If employers wish to monitor their workers, they should be clear about the purpose and satisfied that the particular monitoring arrangement is justified by real benefits that will be delivered.

Workers should be aware of the nature, extent and reasons for any monitoring, unless (exceptionally) covert monitoring is justified.

In any event, workers’ awareness will influence their expectations.

The area of most controversy has been the monitoring of electronic communications of employees. The Code recognizes this by setting out a number of data protection issues and points that should be incorporated into employers’ policies on the use of electronic communications. The Information Commissioner also includes under each guidance note in the Guidance a helpful list of key points and possible actions for employers to consider. The Guidance includes an explanation of the regulations made under the Regulation of Investigatory Powers Act 2000 that permit businesses in most cases to be able to intercept electronic communications (the “Lawful Business Practice Regulations”).

Disclaimer: This is the latest law to the best of my knowledge. As an employer, you should talk with your lawyer to get the most recent laws on the subject of employee computer monitoring.


SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://www.staffmonitoring.com/

Spy Tools Reviews | SurveilStar Employee Monitoring Software

spy software

The need for computer monitoring tool or spy is very common now. Many parents wish to have something which can keep an eye on their child’s activity while sitting on computer. Many companies CEO’s are worried about their non-committed employees and wish to find out what they do in office time. Well, there indeed are such tools which can spy and record all the activities of your child, employee or student on computer. SurveilStar is a computer monitoring tool which records all the activities of user. It will record everything including chats, emails, applications, files etc. you can see their online activities and much more with the help of SurveilStar. All you have to do is to download it and install it into your computer. It will automatically start working and spying. You don’t have to start or stop it. Not only that you can also restrict many of their activities.

=> Visit the Official Website of SurveilStar

Who uses SurveilStar?

SurveilStar software is for anyone who wishes to know all the activities of people using their PC. It is the best parental control. Parents can see what their children do on internet. They can see the record of websites they visit, read their chats of both sides, read their emails and see the pictures and videos they download. Parents can protect their child from Internet abuse. Also, those who wish to record their employee’s activity can use SurveilStar. See how much time they are giving to your work and how much time are they wasting. Also, you can block some activities for both employees and children. Not only that many internet cafes and school labs can use SurveilStar to protect their computer from misuse.

employee monitoring software

Features

  • Logs everything- all the keystrokes typed are recorded
  • Screen shots- it takes screen snap shots. You can view the whole picture of activities in real time
  • Email- see the emails they send and receive. With every new email receive and send you are notified. Also, you can see the files they attach.
  • Chats/conversation- you can read their chats. All the conversation is recorded. SurveilStar many programs and social networks
  • Website visit- you can see the websites they visit and the keywords they use. Also, you can block the sites you don’t want your child to see
  • Applications- see the applications they open along with the time and user name
  • Network- it records the IP address, network traffic etc. you can limit the speed of internet bandwidth and port.
  • Management- it divides all the users into groups. All the activities are managed in an organized way
  • Password-all the logs are saved in an encrypted file. You can see them via email id and you have password protection.
  • And much more…

Conclusion

SurveilStar is an excellent software and unlike many other software it is more efficient with more great features. SurveilStar can work best for any office, home, school and café. You can easily monitor all the activities through this great monitoring tool.

=> Visit the Official Website of SurveilStar

Banking Sector Leads In Global Data Leakage – Infowatch Report

Data Leakage The banking and financial services industry is at high risk for data leakage with over 40 per cent of leaked personal data globally, according to the Infowatch Global Data Leakage Report 2014.

Infowatch Group is the global leader in data leakage protection solutions.

Its Chief Executive Officer, Natalya Kaspersky, said the industry was involved in the leakage of 313 million personal data attributed to 135 cases reported last year.

“Although healthcare segment recorded a higher number of cases, the personal data compromised were much lower in volume compared to the banking and finance sector at 58 million,” she said during her presentation via webinar today.

She said the type of data breached was led by information breach, followed by data fraud and exceeding access rights.

The way data was being leaked was also changing, she said, from the traditional paper or hard copy to a more sophisticated way through browsers and cloud.

Kaspersky said data leakage might soon overtake other threats when it comes to financial and reputation damage to an organisation.

“It is the consumers which are being put at risk when organisations did not put enough precautions to prevent leaks, as the report revealed that 92 per cent of information leaked are personal data,” she added.

Meanwhile, Infowatch Asia Pacific/Malaysia Regional Head, Renga Nathan, said the awareness on the importance of data leakage protection in Malaysia was still very low probably due to the lack of enforcement in terms of Personal Data Protection Act.

“In Malaysia, the penetration of such solutions is only about ten per cent, while in the banking sector only 30 per cent have that kind of protection,” he said.

However, there has been an increasing awareness whereby more organisations are now putting in more budget allocations to extend their data protection to leakage solutions.


SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://www.bernama.com.my/

Computer Email Monitoring

  • Do you want to regulate the use of email to send commercial messages in your corporation?
  • Do you have a desire to restrict sender by only allowing employees to use specific mailbox to send emails and prohibiting using other mailbox?

As the importance of electronic mail has grown both for internal communications with co-workers and for external communications with customers, suppliers and business partners, so has the need to ensure that your email servers are working properly. Monitoring and maintaining the health of your email servers has become vital in your business’ communication and even in its very existence.

SurveilStar Email Monitoring is the all-in-one network monitoring solution, which covers the complete range of monitoring needs from availability monitoring to bandwidth and usage monitoring, as well as application, instant message and email monitoring.

  • Record incoming and outgoing SMTP/POP3 emails and Exchange emails
  • Record outgoing webmails and Lotus Notes emails
  • Record all contents of outgoing and incoming attachments
  • Record email subjects, senders, recipients, time, size, etc.

If you need to prevent one or multiple spammers, block some emails addresses, restrict the employees to send emails only to permitted email addresses, prohibit sending attachments or limit email size, you can set an Email policy to achieve the goals easily. Setting up a proper email policy for your business situation is just a breeze.

  • Block specified sender accounts
  • Block specified recipients
  • Block specified outgoing email domains
  • Block users from sending emails with any attachments
  • Block emails with specific subjects
  • Block users sending files with specific file names
  • Block users sending emails over limited size

How to Monitor Emails?

1. Download and install SurveilStar to your PC and PCs you would like to monitor. How to

2. Login SurveilStar Console, select the target computer (group) that you want to monitor email activity. Navigate to Monitoring >Email.

Monitor Emails

SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:

computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

Wearable Workplace “Mood Monitors” Are About To Become A Thing

Wearable Workplace “Mood Monitors”

In a move sure to do wonders for the emotional well-being of office workers around the world, tech giant Hitachi has developed a line of wearable mood monitors designed to track and tabulate overall workplace happiness. Were I wearing one of their devices, I would grin from ear to ear and say that it’s a great idea to help improve office morale. But, since I’m not, I can say with a scowl that this feels like something right out of a creepy Office Space/”Brave New World” crossover fever-dream.

The monitors, which look something like a standard I.D. badge, reportedly contain a small accelerometer designed to tracks a wearer’s movement over the course of the workday, sending real-time data to its server up to fifty times per second. Movement, claims Hitachi, is a correlative indicator of a person’s mood, and by monitoring one, they believe they can calculate the other using a proprietary algorithm. The data collected from a single employee’s monitor is assessed alongside the data collected from their coworkers, and ultimately is used to rate an office’s overall happiness on a scale of 1-100.

Like many faddish corporate morale boosters, the path to these workplace mood monitors is paved with fairly good, if somewhat obvious intentions.Uproxx explains: “[Hitachi] Chief researcher Kazuo Yano says the concept for the device originated when they learned co-workers are more productive if they have better social relationships with one another.” How that becomes “electronically track everyone’s emotional state all the time,” though, is anyone’s guess.

As unsettling as the prospect of mood surveillance sounds, Hitachi’s technology already been tested in several workspaces, with early reports indicating it might actually make a difference in terms of productivity.Reports Rocket News 24: 

…in one call center where it was used, information from the employees’ happiness meters showed that those who had lively conversations during break time were happiest.

Because of this, the company restructured break time, letting people around the same age (who would be most likely to have “lively conversations”) take their breaks at the same time. The results were incredible, resulting in three times the productivity as before, and leading to more layout and infrastructure changes.

Rescheduled break time seems fairly benign as far as social engineering goes, but office mood monitoring raises a host of obvious privacy concerns. While Hitachiclaims their technology is designed to asses overall group mood, and not individual emotional states, it’s easy to imagine it being applied otherwise. Imagine, for example, mood based promotions, or being handed a pink slip based on number of unhappy work-days.

The devices reportedly cost one hundred thousand Yen (a little more than eight hundred dollars) per monitor, and will ship to buyers to this coming April. That means for some of you there’s still a little time left to enjoy being an anonymous workplace grouch. Enjoy it while it lasts.

Recommend

SurveilStar is an ultimate employee monitoring software and parental control software which can help monitor computer activities and protect data security. You can also block files uploading and sharing to prevent data leakage. Including:


computer monitoring

  • View Real-time Screen Snapshot
  • Monitor Skype or Other Chat/IM Activity
  • Record Emails
  • Track web browsing history
  • Block access to any website
  • Remote PC Maintenance
  • Program Activity

 

If you would like to record and control all your children or employees’ activities on working PC, SurveilStar Monitoring would be your best choice.

A 30-day free trial version of this professional computer monitoring and tracking software is available. Feel free to download and try to check what your employees and children have done on PC.

Download

 

Reference: http://magazine.good.is/